FAQ

You can search for your fridge filter in different ways: Firstly select your Brand from the menu bar or search with the filter parts number, then scroll down and select the filter model number that corresponds to your filter, or if you have any doubts or your filter/fridge is not shown, please contact us and we’ll be happy to assist you.

An original water filter is the one supplied with new side-by-side refrigerators and is sometimes branded with the same manufacturer name. We sell both original and replacement water filters. The replacement water filters that we sell are made by our carefully chosen manufacturers at ISO 9001 and ISO 14001 facility.

No. There are about 15 genuine fridge water filter types and over 200 different model numbers corresponding to the same filter. Manufacturers often take the same fridge water filters then attach their own labels to encourage you to purchase their replacement filters. The most important thing is to ensure that the fittings of your water filter are the same. In addition, you need to make sure that the replacement filter cartridge reduces the same contaminants in your water as the original filter.

You should change your refrigerator water filter cartridge every 4, 6, 9, or 12 months (depending on the filter/fridge manufacturer recommendation) or if you exceed the filter usage capacity, or if you notice a decrease in water flow, as per the fridge manufacturer’s instructions.

Over time as the filter adsorbs and blocks water contaminants, the filter will become saturated reducing the flow of water and filtration ability. More importantly, newly formed bacteria will start to saturate the filter increasing the risk that bacteria will enter into your drinking water. This is also true for the ice maker as some bacteria can survive temperatures below zero degrees, therefore, even ice can become contaminated. Once the refrigerator water filter has been soaked on its initial use, it should be changed 6 months thereafter unless otherwise stated.

As stated in the answer above, the fridge filter should be changed every six months unless otherwise stated. In addition, some fridge manufacturers advise owners to change the water filter if the fridge water/ice dispenser has not been used for a number of weeks.

No, the medium used in filters is mainly carbon. All of the fridge filters we sell can be stored until you need them. As long as your water filters are stored away from chemicals, moisture and extreme or greatly fluctuating temperatures, there is no shelf life. For that reason, you may wish to take advantage of the saving offered when buying 2 or 3 fridge filters at a time.

Internal filters can be found in one of three places:

• Inside the refrigerator compartment hanging down vertically from the top right or left hand corner of the fridge.
• Inside the refrigerator compartment covered by a plastic shield, and generally installed horizontally in the top right or left hand corner of the fridge.
• Located in the front grille at the bottom of the fridge.

External filters can be found:

• Outside of your fridge, located somewhere along the water line to your fridge. Ideally, it should have been installed vertically (upright) and mounted with brackets

If your side-by-side refrigerator has an indicator that tells you when to change the filter, it needs to be reset MANUALLY when you replace the filter. Each manufacturer provide their own instructions for resetting the indicator (please check your fridge manual for more information).

• Amana: press and hold the Lock and Auto light (or Water) buttons on the dispenser (at the same time) for 4 seconds until the filter status indicator begins to flash, and then release the buttons.
• Atag: press and hold the Light/Filter button for 3 seconds.
• Balay: press and hold the Water Filter Reset button for 5 seconds to switch off the reminder display. Newer models: press the Options button until “filter change” is selected, press selection buttons +/- until the “filter change” display goes out.
• Bauknecht: press and hold the Water Filter Reset button for 3 seconds until the light changes to green.
• Baumatic: press the Ice Maker Lock button for 3 seconds or more. The LED will then change to NORMAL.
• Beko: press and hold the Auto Eco button for 5 seconds.
• Bosch: press and hold the Water Filter Reset button for 5 seconds. Newer models: press the Options button until “filter change” is selected, press selection buttons +/- until the “filter change” display goes out.
• Caple: press the Reset button until the light will change to green.
• Daewoo: press the Ice Maker Lock button for 3 seconds or more; while holding the lock button, the light will change to green.
• De Dietrich: press and hold the Reset Water Filter button for 5 seconds.
• Fagor: press and hold the Light/Filter button for 3 seconds.
• Gaggenau: press and hold the Filter Reset button for 3 seconds until the yellow/red light goes out.
• GE: press and hold the Reset Water Filter button on the dispenser for 3 seconds.
• Haier: press Reset button.
• Hotpoint-Ariston: press and hold the Filter Reset button for 3 seconds until the indicator light changes to blue or green.
• KitchenAid: press and hold Filter Reset button for 3 seconds until the Order or Replace light turns off.
• Küppersbusch: press the Filter Reset button until the icon becomes blue (or green). The Filter reset button will not work if the filter icon is already blue (or green).
• LG: press and hold the Light/Filter button for 3 seconds.
• Liebherr: press and hold the Filter button for 3 seconds.
• Maytag: Press Options, then Water Filter, then Reset, and then Yes. The status light will change from red to green when the system is reset. Or press and hold the Filter Reset button for 3 seconds.
• Miele: press and hold the Water Filter Reset button for 5 seconds. Newer models: press the Options button until “filter change” is selected, press selection buttons +/- until the “filter change” display goes out.
• Nardi: press the Ice Maker Lock button for 3 seconds or more; while holding the lock button, the light will change to green.
• Neff: press and hold the Water Filter Reset button for 5 seconds. Newer models: press the Options button until “filter change” is selected, press selection buttons +/- until the “filter change” display goes out.
• Pelgrim: press the Ice Maker Lock button for 3 seconds or more; while holding the lock button, the light will change to green.
• Samsung: press the Ice type and Child lock (or Moisture Control) buttons simultaneously for 3 seconds. Note: Hold the buttons for only 3 seconds. If you press these 2 buttons simultaneously for 5 seconds, the reset function ceases. Release the buttons and repeat the same step one more time. The water filter indicator light should turn green.
• Siemens: press and hold the Water Filter Reset button for 5 seconds. Newer models: press the Options button until “filter change” is selected, press selection buttons +/- until the “filter change” display goes out.
• Smeg: press and hold the OK button until the three dashes reappear on the display. Or, press and hold the Reset Water Filter button for 5 seconds.
• Steel: press the Ice Maker Lock button for 3 seconds or more; while holding the lock button, the light will change to green.
• Sub-Zero: press and hold the Filter Reset button for 5 seconds.
• Teka: press and hold the Auto Eco button for 5 seconds.
• Whirlpool: press the Filter Reset button until the icon becomes blue (or green). The Filter Reset button will not work if the filter icon is already blue (or green). Or, press the Light switch 5 times within 10 seconds.