Shipping & Returns

Shipping & Returns


All orders are submitted via the secure site using high grade 128-bit SSL. If you are having problems ordering please contact us via email at


Water Filter Online ships anywhere in Australia & New Zealand using Australia Post. Approximate delivery time within Australia is 1-6 business days (depending on location). Please note: Orders shipped via Australia Post will include a tracking number which will be sent to you via email once the item has been dispatched. To track your order please visit:


By Authority To Leave on our Signature on Delivery option you authorise the courier to leave the goods unattended at the delivery address and you accept that once the courier has done so, the complete order has been received. Selection of Authority to Leave is deemed by our couriers as a signature from the recipient. Water Filters Online and couriers associated with the delivery, do not accept responsibility for any loss or damage which results from the Authority To Leave delivery method. You agree to release Water Filters Online from and against any and all claims, demands, liabilities, losses, costs and expenses if Authority To Leave is selected. Should the courier be unable to leave the parcel or deem the location to be an unsafe area to leave the parcel or your instruction text is unclear, the courier may leave an attempted delivery card and return the parcel to their depot. Risk and title to the goods transfers to you after the first attempt at delivery irrespective of whether it was successful or not.


All items include a manufacture warranty as specified on that particular product description. We will only replace defective goods for which a proper Water Filters Online RA (Return Authorisation) has been obtained. Please contact us for more information.


We will happily exchange for a similar product or accept a return for credit when you notify us within 14 days of purchase if you have changed your mind about a product, made an incorrect choice, or failed to verify and accurately provide information when placing an Order. After 14 days but within 30 days of purchase you will have to pay a re-stocking fee of 20% of the purchase price.We will not accept returns for change of mind after 30 days.Return postage will be at Buyer’s expense.


Refund and returns must be requested within 30 days of purchase, and Return Authorisation Number must be obtained prior to returning goods by emailing us on Refund or credit will only be issued after we received the goods and verified their conditions.The item must be returned to us in brand new condition, with the packaging and item being exactly as it was when you received it. All Products must be packed in the original, unmarked packaging including any accessories, manuals, and documentation that was shipped with the Product. You will receive your refund or credit within 3-5 business days after we received the goods. Any postage cost incurred during the transaction is not refundable. The fund will go back to your credit card, Paypal account, or nominated bank account depending on your initial payment method. Return postage will be at Buyer’s expense. Item must be return to the address below:
Water Filters Online
27 Rutherglen Way,
Caroline Springs -VIC -3023, Australia.

Damaged, Faulty, or Incorrect Item

In case of damaged, faulty, or incorrect item received return postage will be at Water Filters Online expense and replacement of the item or refund will be provided as remedy. Please notify us within 30 days of purchase by sending us an email to If you choose to accept a new replacement, we will send the replacement item along with an Australia Post prepaid return bag to send the damaged, faulty, or incorrect item back to us. The return item can be drop at any Australia Post Outlet once you received the new replacement.